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What size will I be?
To determine the most suitable size, please refer to the size guide on each product.

How do I return an item from my order?

We accept returns and exchanges provided they meet our Returns Policy. Instructions on how to return can be found here.

Do you offer free returns?
We currently don’t offer free returns for change of mind purchases. If you need to return an item via post, this will be at your own expense.

I’m returning an item, can stock be held for an exchange?
We’re unable to guarantee stock will be available to fulfill your return request.

If we’re out of stock for the requested item, we will process a refund to your original payment method.

My return shows it was delivered, when will it be processed?
We aim to have all returns processed within 5-7 business days or receiving them. If your return has been delivered, it’s safe and will be processed as soon as possible.

I’ve received a refund I wasn’t expecting – what is this for?
From time to time, errors can occur where stock is no longer available and we’re unable to fulfill your order. If this occurs, we will provide a full refund and contact you to advise.

I’ve received a faulty item – what can I do?
We are sorry to hear your item isn’t perfect! Please contact us via the contact us form or at merchandise@grovegroup.com.au and we’ll be able to assist.

My order just arrived but it’s missing an item
Often items can be sent in separate parcels as an item may be a pre order item and we are waiting for stock to arrive. 

Track your delivery here and it will identify if order has 2 parcels on the way.

Alternatively, please contact us via the contact us form or merchandise@grovegroup.com.au and we’ll look into it further.

I’ve entered in the incorrect address on my order – what can I do?
As soon as you identify the error, please contact us via the contact us form and we will do our best to have this changed prior to dispatch.

Do you ship internationally?
We do, although please note that due to COVID 19 Australia Post has currently halted deliveries to some countries.

What payment options do you offer?
We accept VISA, MasterCard and PayPal

  • We’re unable to offer layby on your order.

When will my order be shipped?

We aim to have all orders shipped within 3-4 business days.

If your order hasn’t been shipped within this timeframe, please refer to the product page for individual fulfilment times as pre-order items will affect this timeframe.

How can I track my order?
Once your order has been shipped, you will receive your tracking number via email.

To track your parcel, please use your tracking number via the Australia Post website here.

I’ve made a mistake - can I edit my order?
Unfortunately, we’re unable to make any changes to an order once it has been placed.

If there are any urgent changes, please contact our customer service team via the contact us form and we will endeavour to make these adjustments. However, please note these changes are unable to be guaranteed.

How can I add another item to my order?
Unfortunately, we’re unable to make any changes to an order once it has been placed.

An item I’ve purchased is on pre order – what does this mean?
A pre-order means the items are arriving shortly. By purchasing an item on pre-order, it secures your purchase and once stock becomes available, your order will be shipped.

For pre-order items, please refer to the product page or your order invoice for fulfillment timeframes.

How do I login into my shop account?
Please click on the person icon on the top right hand side of the home page

I can’t get into my account – how can I reset my password?
If you require your shop password to be reset, please use the following link and an email will be sent with instructions.

Click here to reset your password.

I’m a 2022 member but I’m not receiving my members discount?

To access your members discount*, you must be logged into the Shop site. If you are still having trouble please contact us here  and we will look into it for you.

*Members discount excludes sale items, promotions, member exclusive product, memorabilia and shipping.

I didn’t receive my full promotion discount – can I get a refund?

If you’re a 2022 member, promotional discounts won’t be applied on top of your members discount. The promotion discount will be applied to RRP.

If you believe there has been an error, please contact us here and we’ll be able to assist.

Your advertised promotion isn’t applying to my order – what can I do?

Some promotions may require a Promo Code at checkout. Before placing your order, please ensure you’re entering any required codes into the promo code section of checkout to ensure you receive your discount.